When arranging car insurance, a lot of motorists probably see their priority as arranging the cover for as low a premium as possible. However, surely it is also important how a company deals with a claim. After all, you will want your claim dealt with as quickly and efficiently as possible at what is undoubtedly a difficult time.
Well, Which? has recently had a survey carried out that reveals which companies are the worst at processing motor insurance claims. It also reveals which insurers are the best at processing claims. The survey looked at a rating for the speed at which an insurer dealt with a claim from one of its policyholders plus a rating for communicating the process of a claim as well as for providing updates about how a claim is progressing.
Readers may find some of the results of the survey somewhat surprising relating to motor insurance claims. For instance, it found that the insurer that was at the bottom of the league table in respect of car insurance claims was actually the AA. It obtained a claims satisfaction score of 55%. In second place was AXA and in third place was Hastings Direct with Allianz in fourth place. In fifth place was Ageas.
So, which insurance companies were rated the best for motor insurance claims? Well, in first place was NFU Mutual with RSA in second place, LV= was in third place, Direct Line came in in fourth position followed by the Co-op in fifth place.
When you are looking for car insurance then perhaps you should not just focus on getting the cheapest deal but also the level of cover and the reputation that the insurer has for processing such claims. There seems little point in arranging for the cheapest cover only to find that should you have to make a claim on your car insurance policy that things do not run smoothly at what may be a stressful time in your life.
Perhaps you should do some research into which companies are renowned for the way that they process claims on motor insurance policies and take this into account when deciding who to arrange your cover with.