Nobody likes to be involved in a road traffic accident especially if it is your fault that the accident has taken place. Should you be unfortunate to be a party to such an accident, one thing that you will need to do is to contact your car insurance company to notify them.
When you get in touch with your insurer, the department that you will need to speak with is the claims department. They are responsible for dealing with car insurance claims.
Being in a road traffic accident is often a stressful occurrence so it is important that the staff you speak to at your insurance company’s claims department are experienced and able to deal with your call professionally and with consideration, answering any questions that you have. They should be able to guide you through the whole claims process as smoothly as possible letting you know exactly what you should have done and should do going forward. They should process any paperwork as quickly as possible liaising with the insurer(s) of the other vehicles/property/people on your behalf and look to protect your interests when necessary.
So, when selecting an insurance company to insure your vehicle, you may first wish to do a little research to find out about the reputation of the claims department. A great way of doing this is via the Internet as you should be able to find comments from customers about the quality of service that they have received from these claims departments.
When choosing a car insurance company it should not just be about getting the appropriate level of cover that you require for the cheapest premium. Yes, they are important factors to take into account but surely you need to be confident that, should you need to make a claim on the policy, it is dealt with by an experienced claims department for the reasons we have mentioned above.